FAQs

Sip City Matcha sets itself apart by catering to all levels of Matcha drinkers, from beginners to enthusiasts. We simplify the Matcha experience with high-quality, affordable powder sourced from the sustainable fields of Uji, Kyoto. Whether you're just starting your Matcha journey or are a regular drinker, our easy-to-use, cost-effective products make it simple to enjoy an authentic, vibrant cup every time, all while supporting sustainability.

Shipping
We aim to process and ship your order as quickly as possible. Please note that all orders are subject to a 1-2 day processing time before dispatch. Once processed, your order will be shipped via Australia Post, with an estimated delivery timeframe of 3-7 business days depending on your location. Delivery times may vary due to factors such as weather or postal delays.

Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 100% money-back guarantee. To be eligible for a refund, products must be unopened and in their original condition.

Please note that return shipping costs are the responsibility of the customer. Once we receive the returned item, we will process your refund promptly.

If you have any questions or need assistance with a return, our customer service team is happy to assist you. We’re here to help!

Our Matcha is responsibly sourced from a skilled producer in Uji, Kyoto, renowned for crafting exceptional, high-grade Matcha. This expert producer specializes in creating cost-effective Culinary Grade Matcha, ensuring that each batch delivers a vibrant, authentic flavor without compromising on quality. The result is a premium product that remains accessible for all Matcha drinkers.

Consuming Matcha provides a variety of health benefits, including enhanced focus and mental clarity, thanks to its natural caffeine content and L-theanine. Unlike coffee, Matcha delivers a sustained, smooth energy boost, offering long-lasting vitality without the typical jitters.